Terms and Conditions

Returns

Thank you for shopping with us! Please note that all personalized products are made specifically for you. As such, we have a strict no returns policy on these items.

Once an order is placed and the personalization process has begun, we are unable to accept returns or exchanges. We encourage you to review your order carefully, including all customizations, before finalizing your purchase.

If there is an error on our part regarding your order, please contact us within 7 days of receiving your product, and we will work to resolve the issue.

Thank you for your understanding!

Refunds

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our refund policy below:

  1. Eligibility for Refunds

    • To be eligible for a refund, items must be returned within 30 days of the purchase date.

    • Products must be unused, in their original packaging, and in the same condition as when you received them.

  2. Non-Refundable Items

    • Personalized products are not eligible for refunds, as they are made specifically for you.

  3. Process for Refunds

    • To initiate a refund, please contact our customer service team with your order number and reason for the return.

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  4. Refund Timing

    • Approved refunds will be processed within 5-7 business days. The funds will be returned to your original payment method.

  5. Shipping Costs

    • Original shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning items.

If you have any questions or concerns regarding our refund policy, please feel free to contact us. Thank you for your understanding!

Shipping

Thank you for choosing us! Please review our shipping policy to understand how we handle orders and deliveries.

  1. Processing Time

    • Orders are personalised therefore are  typically processed within 3-7 business days. We will notify you of any delays.

  2. Shipping Methods

    • You can choose your preferred method at checkout.

  3. Shipping Rates

    • Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method.

  4. Delivery Timeframes

    • Estimated delivery times vary by location and shipping method. Please refer to the shipping options during checkout for specific estimates.

  5. International Shipping

    • We offer international shipping. Additional customs fees or duties may apply, and these are the responsibility of the customer.

  6. Lost or Damaged Items

    • If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue.

If you have any questions about our shipping policy, please reach out to our customer service team. Thank you for your understanding and support!