Terms and Conditions

Returns

Returns can not be issued for any trainers once they are used however we can accommodate returns or exchanges for trainers in brand new condition.

Return postage is not included so would be an expense to the buyer.

Please contact us if you wish to request a return or have any issues with your order.

Thank you for your understanding!

Refunds

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our refund policy below:

Eligibility for Refunds

    • To be eligible for a refund, items must be returned within 30 days of the purchase date.

    • Products must be unused, in their original packaging, and in the same condition as when you received them.

      Process for Refunds

    • To initiate a refund, please contact our customer service team with your order number and reason for the return.

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  1. Refund Timing

    • Approved refunds will be processed within 5-7 business days. The funds will be returned to your original payment method.

  2. Shipping Costs

    • Original shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning items.

If you have any questions or concerns regarding our refund policy, please feel free to contact us. Thank you for your understanding!

Shipping

Thank you for choosing us! Please review our shipping policy to understand how we handle orders and deliveries.

  1. Processing Time

    • Orders are typically processed within 1-3 business days. We will notify you of any delays.

  2. Shipping Methods

    • You can choose your preferred method at checkout.

  3. Shipping Rates

    • Shipping costs are £3.99 per order via Evri.

  4. Delivery Timeframes

    • Estimated delivery times vary by location and shipping method. Please refer to the shipping options during checkout for specific estimates.

  5. International Shipping

    • Shipping address in UK only

  6. Lost or Damaged Items

    • If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue.

If you have any questions about our shipping policy, please reach out to our customer service team. Thank you for your understanding and support!